Support

After licensing our products, you enjoy a 90 day, free support period beginning on the invoice date, after which you can utilize our free or fee-based service offerings detailed below.  The free support period for updates is 30 days.

FREE SUPPORT OPTIONS
For quick answers to commonly asked questions, visit Frequently Asked Questions (FAQ).
For a overview of the program features, visit Product Information.
For specific support questions, please E-mail us at Support@Landmarkdata.com.
For features on the version 4.0 upgrade, visit Version 4.0 upgrade features.
For features on the version 4.1 upgrade, visit Version 4.1 upgrade features.

Troubleshooting
        Small Tool Tracking 4 Manual
        Version 4.1 Supplemental Documentation
        Installation Troubleshooting Guides
                Database connection/ODBC settings
                Bar code scanner troubleshooting
        Bar code Scanner Programming Guides
            Symbol Scanners (LS2208 & LS3578)
            PSC RF Cordless scanner
        Relocating the Small Tool Database
        Minimum System Requirements

LATEST UPDATES
Version 4.0.3.x Single User

Version 4.0.3.x Server
Version 4.0.3.x Client

FEE-BASED SUPPORT
If you do not find what you need on our website, call us at 800-424-8178 extension 2.  This will get you to our fee-based Help Desk.  There is a $25 per quarter hour fee that will be invoiced as a courtesy to you and to expedite our service.